**Effective date:** June 25, 2026
Lister Healthcare Corporation (“we,” “us,” “our”), which does business as Lister Healthcare Group, provides the Lister Health Metrics application (the “App”), which supports Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM). This Privacy Policy explains what information the App collects, how we use and protect it, and your choices.
This policy applies to the App specifically. For health information that we maintain as a HIPAA covered entity, our **Notice of Privacy Practices (NPP)** governs and controls; this policy is not a substitute for the NPP. You can review the NPP at [LINK TO LISTER NPP]. Where this policy and the NPP appear to differ regarding protected health information, the NPP controls.
Information we collect
– **Account information:** name, date of birth, contact details, and login credentials needed to identify you and connect you to your care team.
– **Health and monitoring data:** vitals and readings you enter or that are transmitted from connected devices — for example, blood pressure, blood glucose, weight, heart rate, oxygen saturation, symptoms, and related notes.
– **Care management information:** information used to coordinate your care, such as your chronic conditions, care plan, medications, and communications with your care team.
– **Device and technical data:** device type, operating system, app version, and diagnostic/crash information used to keep the App working.
– **Usage data:** limited information about how you interact with the App for functionality and security.
How we collect it
We collect information you enter directly, data transmitted from monitoring devices you use, and limited technical data generated automatically while you use the App. We collect only what is needed to provide the service (data minimization).
How we use your information
– To provide remote patient monitoring, chronic care management, and principal care management, and to support your care team in reviewing your readings and coordinating your care.
– To send you reminders and notifications related to your monitoring and care (including app push notifications and, where you have opted in, SMS text reminders).
– To communicate with you about your monitoring, care plan, and care coordination. – For treatment, payment, and healthcare operations as permitted under HIPAA.
– To operate, secure, troubleshoot, and improve the App.
We **do not** sell your information, and we **do not** use your health or monitoring data for advertising, marketing, or data-mining purposes.
Text message (SMS) reminders
If you opt in, we send transactional reminders related to your monitoring and care management — such as reading reminders, care check-ins, and appointment reminders — by text message. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help. Opting out of texts does not affect your enrollment or your care.
Who can access or receive your information
– Your care team and authorized staff at Lister Healthcare Corporation involved in your care.
– Service providers (“business associates”) who help operate the App under written agreements that require them to protect your information.
– Others when you authorize it, or when required or permitted by law.
Third-party services and infrastructure
The App relies on service providers for functions such as secure cloud hosting and message delivery, including Amazon Web Services (cloud hosting and SMS/notification delivery). Where these providers may access protected health information, they do so under a HIPAA Business Associate Agreement and are required to protect your data to the same standard described here.
Data security
We use administrative, physical, and technical safeguards — including encryption of data in transit and at rest and access controls — designed to protect your information consistent with HIPAA and applicable law. No system is perfectly secure, and we cannot guarantee absolute security.
Data retention
We retain health information for the periods required by HIPAA and applicable Alabama medical-record retention laws. Information no longer required is securely deleted or de-identified.
Account and data deletion
You can initiate deletion of your account and associated personal data from within the App under Account Settings. Because Lister Health Metrics is a regulated healthcare service, we may take steps to verify your identity and confirm the request, and we may be legally required to retain certain medical records even after account deletion. We will delete the data we are not required to retain and confirm when the process is complete. You may also contact us at [email protected].
Your privacy rights
You have rights regarding your health information under HIPAA and applicable law, including the rights to access, request amendment of, and request restrictions on your information. These are described in our Notice of Privacy Practices at [LINK TO LISTER NPP].
Children
Lister Health Metrics is intended for patients enrolled in monitoring or care management programs and is not directed to children under 13.
Consent
By creating an account and using the App, you consent to the collection and use of information as described in this policy. You may withdraw consent by deleting your account, subject to legally required retention.
Changes to this policy
We may update this policy and will post the revised version with a new effective date. Material changes will be communicated as required by law.
Contact
Privacy questions or requests:
Lister Healthcare Corporation — Privacy Office
104 Physicians Drive, Suite A
Muscle Shoals, AL 35661
256-767-7494 · [email protected]